Welcome to Claremont Surgery
We are moving to a new clinical IT system June 10th 2015 which will bring about benefits to patients and the practice. During this time we will have a restricted service as we set up the new system. The new system will enable the practice to offer improved online services to patients such as repeat prescription requests and online appointment booking.
Appointments: We will offer on the day emergency appointments 10th, 11th and 12th June but no routine appointments. Please avoid this time period for any routine requests.
Prescriptions: Please allow 4 days for any repeat prescription requests to be processed from 8th - 17th June. Electronic prescribing will not be available during this time period. The pharmacies that we work with are aware of this.
Results: There may be a delay in receiving results from 1st - 12th June, please avoid ringing for routine results until after 15th June. We will get in touch if there is anything clinically urgent.
Online Access: Patients can continue to request prescriptions via our website. We plan to offer patients improved online access for prescriptions requests and appointments once the new system is working fully, later in the summer.
Thank you for your patience as we go through this significant change.
We aim to offer our patients a caring, efficient and up to date service, supported by the appropriate use of technology. This guide outlines how you can make the best use of your surgery as we strive to maintain and improve the health of our patients. We work in co-operation with patients within the guidelines of the Claremont Charter, and welcome your suggestions at all times. If you experience any problems, our practice team will be happy to assist you.
Claremont is an approved Training Practice, and participates in the advanced training of fully qualified doctors in their chosen speciality of General Practice. They work with us for a final year as Registrars before seeking their own partnerships. Patient consultations are sometimes videoed for use in teaching, but patients have the option to decline to participate if they wish. Our Practice also supports other Doctors who are attached for varying amounts of time for training and retraining positions. There is a long tradition of continuing education for all Claremont personnel and we hold regular staff training sessions, when the surgery is closed. The Doctors at Claremont Surgery work in a Partnership.
We hope to use our surgery website as a way of presenting all our patients with an up to date resource for all information relating to our practice. We will keep it current with any news, developments & details that are relevant to the practice & our patients.
(Site updated 22/05/2015)